Payment Terms: All custom orders are required to be paid in full at the point of order to move to our production schedule. Cancellation Policy: You may cancel your order for no charge and a full refund 14 plus days from the original scheduled day of pick up. We do understand that personal schedules and plans change, if your order has not started any production components we may be able to postpone or offer store credit for a future date. Please be aware that the bakery's production calendar requires forward planning. Last minute cancellations consume available resources and orders are sometimes not accepted because of a full schedule. Custom Orders: Custom requests will follow the details communicated between the buyer and decorating team. Due to the food and custom nature of our business, we do not offer refunds. Orders that are not picked up, will not be refunded.